Defibrillators Save Lives in Your Workplace & Community

Also known as an Automated External Defibrillator (AED), a Defibrillator is a device that restores a normal heartbeat – by sending an electric pulse or shock to the heart – in the case cardiac arrest or if the heart suddenly stops.

AEDs, which are in many public spaces, were developed to save the lives of people experiencing sudden cardiac arrest. While even untrained bystanders can use these devices in an emergency, defibrillator training is recommended for workplaces, communities and individuals.

How does an AED Work?

An AED is a lightweight, battery-operated, portable device that checks the heart’s rhythm and sends a shock to the heart to restore a normal rhythm.

Sticky pads with sensors (electrodes) are attached to the chest of someone who is having cardiac arrest. The electrodes send information about the person’s heart rhythm to a computer in the AED, which then analyses the heart rhythm to find out whether an electric shock is needed. If needed, the electrodes deliver the shock.

Signs of Cardiac Arrest

Cardiac arrest is a serious cardiac event that occurs when the heart stops pumping blood around the body. A person suffering a cardiac arrest will stop breathing and lose consciousness almost immediately.

For many people, a cardiac arrest comes without any warning signs. However, some people do experience some warning signs before a cardiac arrest. These can include:

  • Chest pain
  • Dizziness
  • Palpitations
  • Fainting
  • Breathlessness.

Someone who has already had a cardiac arrest will be:

  • Unconscious
  • Unresponsive
  • Not breathing.

Using a Defibrillator in an Emergency

A person whose heart stops from sudden cardiac arrest must get help within 10 minutes to survive. Fainting is usually the first sign of sudden cardiac arrest.

If you think someone may be in cardiac arrest, try the following steps:

  • If you see a person faint or if you find a person already unconscious, first confirm that the person cannot respond. The person may not move, or his or her movements may look like a seizure.
  • You can shout at or gently shake the person to make sure he or she is not sleeping, but never shake an infant or young child. Instead, you can gently pinch the child to try to wake him or her up.
  • Check the person’s breathing and pulse. If the person is not breathing and has no pulse or has an irregular heartbeat, prepare to use the AED as soon as possible.

If someone is having sudden cardiac arrest, using an AED and giving CPR can save that person’s life. When using an AED:

  • Call 1-1-1. 
  • If two rescuers are present, one can provide CPR while the other calls 1-1-1 and retrieves an AED.
  • Ensure the area around the person is clear. If a bystander touches the person, this could interfere with the AED’s reading of the person’s heart.
  • If an electric pulse or shock is needed to restore a normal rhythm, the AED uses voice prompts to tell you when and how to give the shock, and electrodes deliver it. Some AEDs can deliver more than one shock with increasing energy.
  • The device may instruct you to start CPR again after delivering the shock.

AED Training

Knowing how to operate an AED could save someone’s life. In fact, every minute defibrillation is delayed, the chances of survival for someone experiencing cardiac arrest decrease by 10%.

AED defibrillator training is recommended for workplaces, communities and individuals. While defibrillators are easy to use – with many now including voice prompts to help rescuers navigate the situation – nothing can replace hands-on training to increase confidence in using a defibrillator, and help you use one as quickly as possible.

TriEx offers practical defibrillator training – including where you can find an AED, when to send for one and when and how to use it. We also cover important topics such as patient preparation, current CPR processes, and patient dignity and privacy.

Finding an AED

It’s estimated that there are around 9,000 AED devices publically available throughout New Zealand. TriEx has an AED in our foyer, which is available to the public in case of an emergency in the area.

To find an AED in your location, we recommend heading to the AED Locations website, or downloading the app (available for Android and iPhone). AED Locations offers easy-to-use search functionality to help you find the nearest publically accessible defibrillator in an emergency.

If your workplace is interested in having an AED onsite, Alsco offers a Rented Defibrillator service – which is a great alternative to purchasing a defibrillator outright.


To learn more about renting a defibrillator for your workplace, visit the Alsco website.

To learn more about Defibrillator training or to book a training session for you team, please contact the TriEx team on 0800 487 439 or via email at

Auckland First Aid Courses

We are excited to announce that our public First Aid Courses are starting this month! After launching our private group courses into workplaces across Auckland we are now ready to start our first public courses, based. We are running both our 8 hour Workplace First Aid and our 6 hour Refresher First Aid. 

Our workplace first aid training covers NZQA Unit Standards 6402 and 6401. This course will ensure that all participants feel confident that they have the necessary skills to provide vital and life saving first aid assistance in their workplace. Our 6 hour refresher first aid training is designed to refresh and demonstrate knowledge and management of first aid situations and conditions.

Course Prices:

  • Workplace First Aid — $154.00 incl GST 
  • Refresher First Aid — $128.00 incl GST

Upcoming Dates:

Our courses will run from the Auckland Netball Centre in St Johns — a great location with plenty of free parking. To book follow the links above and keep an eye on our booking site for further Auckland dates. 

First Aid Testimonial

An “Enjoyable & Informative” Course

We pride ourselves on the quality of our First Aid training and of our trainers. We want attendees to learn lifesaving skills but in a fun and memorable way.

We love receiving feedback from our First Aid training course attendees. A recent attendee Janine was very keen to share her thoughts on her first time at a First Aid course in January:

Our range of training courses has been expanding with the recent addition of our 12 hour comprehensive training, and our re-launched Electrical Workers refresher course. You can now complete your First Aid Training during the weekend with the introduction of monthly Saturday courses which began on March 2nd. Our next course will be on Saturday April 6.

To learn more about first aid training for your business at our place or yours, you can contact our first aid team on 0800 487 439 or email

First Aid Unit Standard Changes

With the 26551 and 26552 Unit Standards expiring at the end of this year, TriEx have proactively moved our First Aid Training to align to the amended 6400 series unit standards.

All of our 8 hour Workplace First Aid courses now cover Unit Standards 6402 and 6401 (Level 2) and attendees can choose to have the Unit Standards registered with NZQA on the day.

Our 12 hour Comprehensive First Aid course is available as a public or private course, completing 64026041 and 6400 over two days.

Read more →

Saturday First Aid Courses

Have you found your work week is too busy but you or your team still need to complete a First Aid course? TriEx have just launched Saturday 8 Hour Workplace First Aid courses which we will run once per month.

Our first course is coming up on Saturday March 2nd, with another on Saturday April 6th. These courses are at the same price of $154 incl GST, and are held at our Christchurch office in Addington.

To register just visit our booking site here and choose show me more dates to browse all available courses.

Update your skills with a Refresher First Aid Course

To be able to provide a First Aid response to emergency situations, it is essential to have your team trained in First Aid. Refresher First Aid Courses make this even easier.

Read more →

Workplace First Aid Lifesaver Special

Our Workplace Lifesaver Specials are a great way to bring your teams First Aid skills up to scratch at a reduced price.

We offer Workplace Lifesaver Specials for numerous reasons, like when there’s a short week due to a public holiday. Whatever the reason, the Lifesaver Special is our Workplace First Aid course at $99, rather than the usual $154.

Lifesaver Specials are exactly the same as our regular Workplace First Aid courses – the same duration of 8 hours, the same content and quality of course delivery, and you get the exact same qualification. Just at a reduced price!

To help ease you back in to 2018 we have a plenty of Lifesaver Specials occurring in January and February, just click on the Book Now link below.

Subscribe to our Training Calendar here so you can be kept up to date with the latest First Aid Training dates, including upcoming Lifesaver specials. To subscribe, sign up for our Newsletter here.

To book yourself a Lifesaver Special, click the book now link below.

Psychological First Aid on 1 News

Our fantastic First Aid trainers were on 1 News last night, showcasing our brand new Psychological First Aid course.

“Every business should be doing this”

Last week was Mental Health Awareness week, and on Friday we launched our first Psychological First Aid course. The feedback from attendees was fantastic, and 1 News wanted to get the scoop! We’re extremely proud of this new product, and we believe this will be a great addition to our workplace services.

“I guarantee that most people would walk past someone that had a mental illness, I’ve avoided it for a long time,” course trainee Bruce Gray said.

Course instructor Rick Eisenhart says “If somebody needs help, we’re going to help. So why can’t we do this for somebody that has hurt on the inside?

“We’re not going to fix the world, we’re just going to make it a warmer place”

Psychological First Aid is a 4 hour course designed to help prepare learners to respond to a person who may be experiencing emotional distress in the workplace. Mental Illness is common, with 1 in 5 New Zealanders experiencing some form of mental distress during their lifetime.

This course is designed to give a platform for discussion to help break down stigmas around psychological distress and mental health.

To book a public course, head to our booking site. For group courses or to learn more about Psychological First Aid, call us on 0800 487 439 or email

First Aid Training Spring Tips

Spring is here and summer is just around the corner. With above average temperatures across NZ being predicted for this summer, it’s sure to be a hot one.

If you’re heading outdoors it might be a good idea to break out the SPF30+ and remember to keep well hydrated.

Also be on the lookout for bees and wasps. Honey bees and bumble bees only sting if provoked, while wasps can be aggressive and can sting more than once.
If someone has been stung, look out for signs of an allergic reaction for up to 20 minutes. Signs of a severe allergic reaction, known as Anaphylaxis, may include:

  • difficult/noisy breathing
  • swelling of tongue
  • wheezing/coughing
  • persistent dizziness and pale skin

They may also have:

  • abdominal pain
  • nausea/vomiting
  • swelling of face

First Aid for Anaphylaxis

  • Administer adrenalin straight away by use of an auto-injector (if available)
  • Move away from the bees/wasps to avoid getting stung again
  • Dial 111 and inform them that you are dealing with a severe allergic reaction
  • Keep the victim calm, if they go unconscious start DRSABCD’s

To learn more about saving a life – book a TriEx first aid course today! Click here to view our range of refresher and 8 hour first aid course dates. Or for group bookings please contact

First Aid Tip — Choking Awareness

Break out the BBQ and fairy lights it’s Cup Week! (then Christmas)

With spring underway, and summer hot on our heels, we might make use of the great weather and dust off the BBQ tongs. It’s silly season, with lots of laughing, eating and drinking, so be careful not to choke!

There are two types of choking, and it is important for us to differentiate between them:

  1. A partial airway obstruction is where the victim can still cough, breathe and speak. Encourage them to cough and keep monitoring their breathing, call 111 if you are concerned about their breathing or if the coughing does not dislodge the object.
  2. A full airway obstruction is where your victim cannot make any sound, cannot breathe or talk. Follow these steps to help someone with a full airway obstruction:
  • Call 111 immediately.
  • Stand at right angles to them, hold their shoulder and deliver up to five back blows with the heel of your hand, between the shoulder blades.

If the back blows are unsuccessful there is a lot more that you can do.

Stand behind the victim, place the thumb side of your fist in the middle of their chest. Place your other hand on top of your fist and deliver up to 5 chest thrusts, pulling straight back towards you.

Complete this cycle until the object is released or until the victim becomes unconscious. If they do become unconscious, start your DRSABCD process. Prevention is better than cure, so remember to chew your food. Children can choke on food easily due to their biting, chewing and food-grinding skills still being developed.


To reduce the risk of choking on foods you can:

  • alter the food texture – grate, cook, finely chop or mash the food.
  • remove the high risk parts of the food – peel off the skin, or remove the strong fibres.
  • avoid giving small hard foods, such as whole nuts and large seeds, until children are at least five years old.

To learn more about choking and how to save a life — book a first aid course with us today! Click here to view our range of refresher and 8hr first aid course dates. Or for group bookings please contact